BCS Itera AS Privacy and Cookie Policy

Our privacy policy explains from whom and why we collect and process personal information.

Data protection policy

When you use our services, you entrust your personal data to us. We take data privacy very seriously and collect data only to the extent necessary to use our services. We process personal data in accordance with the EU General Data Protection Regulation (GDPR, (EU) 2016/679) and the laws of the Republic of Estonia. BCS Itera AS does not process sensitive personal data as defined in the GDPR.

Direct marketing and processing of personal data

The website entry forms use the personal data entered by the person requesting the service (including name, phone number, address, e-mail, company name, occupation) only to process the order and to send information. The website input form transmits personal data to the service provider for the purpose of transmitting information and/or contacting the person.

E-mail marketing sends newsletters and offers to the e-mail address of the person if the person expressly requested to receive them by entering their e-mail address on the website and indicating their wish to receive direct mail, or if we have obtained the data from public registers and information sources. The information contained in the dispatched letter (including attachments) is intended for business use by the recipient of the service.

The recipient of the information can unsubscribe from offers and newsletters sent to their e-mail address at any time by notifying by e-mail or following the instructions in the e-mail containing the offer.

Data security

We are committed to protecting data from unauthorised access or unauthorised modification, disclosure, or violations. Although we apply strict security rules to the personal data we receive in our environment, we must nevertheless note that the Internet is never completely secure and we cannot guarantee that your data will be transferred securely to us. The safety of sending data is always at your own risk.

Your rights and how to exercise them

If you have expressed your consent to the collection, processing and use of certain personal data, you may withdraw your consent at any time in the future. The application must be able to identify you uniquely. You have the right to withdraw your consent at any time. However, withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal of consent.

Relevant requests (incl. withdrawal of consent) must be submitted to the e-mail address itera@itera.ee.

Please note that you can only request the deletion of your personal data, restriction of processing, etc. if this is in accordance with the legal basis and data protection legislation.

If you request the restriction or suspension of the processing of your personal data or the deletion of your data, this may result in the partial or complete suspension of the services provided to you.

In case of complaints, you have the right to lodge a complaint with the competent data protection authority. We cooperate with relevant regulatory authorities, including local data protection authorities, to resolve complaints regarding the disclosure of personal data.

Duration of retaining your personal data

Your personal data will be stored for as long as it is necessary to provide you with the requested services. We may be required by law to retain some of your personal information for 10 years after you have ceased to use the services we provide, if your personal information is necessary to comply with other applicable laws, or if we need your personal information on a need-to-know basis to protect, create and comply with legal obligations. 

Non-personal data collected is stored indefinitely.

Privacy policy and changes

By using our services, you confirm that you have read and agree to these terms and conditions. Our privacy policy may change from time to time.

Cookie policy

Like most websites, we use text files called cookies, designed to help us develop our service. A cookie is a small text file that your web browser stores on your computer and allows a website to remember user preferences. By continuing to use our website, you consent to the use of cookies as described here, unless you have set your browser not to accept cookies.

Cookies we use:

  • Cookies are essential for the operation of our website. These include cookies which enable functionalities such as sending a price request.
  • Analytics cookies allow us to recognise and count visitors and see how they move around the site. This helps us to improve the performance of our website, for example by making it easier for users to find what they are looking for.
  • Feature cookies allow us to recognise you when you return to our website. With these cookies, we can personalise our content for you and remember your preferences; for example, your choice of language or region.

You can block the use of cookies by selecting the appropriate settings on your browser to refuse all or some cookies. However, if you block all cookies from your web browser settings, you may not be able to access our website or certain parts of it.

Contact Us

If you have any concerns or questions regarding our privacy policy, please contact us: itera@itera.ee